Privacy Policy

Park10x Services Inc. ("Park10x", "Pass10x", "we", "our", or "us") respects the privacy of individuals who use our websites, progressive web applications ("PWA Apps"), parking management systems, patrol enforcement systems, and related services (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, store, and protect personal information obtained through the use of our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

Park10x Services Inc. provides digital visitor parking management and related parking administration services for residential, commercial, and mixed-use properties. This Privacy Policy applies to our websites, progressive web applications, parking permit systems, patrol enforcement systems, licence plate recognition integrations, customer support systems, and related communication services.

In the course of providing the Services, we may collect personal information including names, email addresses, phone numbers, suite or unit numbers, vehicle licence plate numbers, vehicle details, parking stall information, visitor parking pass records, patrol observations, enforcement records, and customer support communications.

We may also collect technical information including IP addresses, browser types, device identifiers, login timestamps, cookies, analytics data, and system usage information.

Information may be collected directly from users when creating accounts, registering visitor parking passes, communicating with support personnel, or using our websites or applications.

Information may also be provided by property managers, home owner associations or strata councils and their respective corporation entities, concierge personnel, or authorized enforcement personnel as part of parking administration and enforcement processes.

Certain participating properties may utilize licence plate recognition ("LPR") technologies in connection with parking enforcement and permit validation activities.

We use personal information for purposes related to the operation, administration, maintenance, and improvement of the Services. These purposes include managing visitor parking permits, validating parking access, enforcing parking regulations, supporting towing authorization processes, communicating with residents and visitors, responding to customer service requests, generating operational reports for authorized property representatives, detecting fraud or misuse, maintaining system security, and complying with applicable legal and regulatory obligations.

Licence plate information may constitute personal information under applicable privacy legislation where it can reasonably be associated with an identifiable individual or residential unit. Park10x treats licence plate information as confidential information and applies appropriate safeguards to protect it from unauthorized access, disclosure, or misuse.

Licence plate information may be used for permit validation, parking enforcement, patrol verification, tow authorization, operational reporting, fraud prevention, and dispute resolution purposes.

Our Services may use SMS text messaging, email communications, or mobile notifications to provide parking confirmations, visitor pass details, enforcement notices, support responses, or operational updates.

By providing contact information and using the Services, users consent to receiving such communications. Message and data rates may apply depending on a user's mobile carrier or service provider.

Third-party communication providers may process phone numbers and communication metadata on our behalf solely for operational delivery purposes.

Park10x may share information with authorized parties including strata corporations, condominium associations, their legal representatives, property managers, concierge personnel, patrol companies, towing companies, technology service providers, cloud hosting providers, communication service providers, payment processors, regulators, or law enforcement authorities where required by law.

Information is shared solely for legitimate operational, administrative, legal, or enforcement purposes. Park10x does not sell, rent or share personal information to third parties for independent marketing purposes.

Authorized patrol officers and enforcement personnel may access limited information necessary to perform parking enforcement duties. Park10x prohibits the use of its Services for unauthorized surveillance, resident profiling, harassment, discriminatory enforcement, or non-parking-related monitoring activities.

Enforcement records and patrol notes are intended solely for legitimate operational and evidentiary purposes and must remain factual and professionally documented.

We retain personal information only for as long as reasonably necessary to fulfill operational purposes, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, or protect the security and integrity of the Services.

Retention periods may vary depending on operational requirements, contractual obligations, property policies, legal requirements, and ongoing investigations or disputes. Information may be securely deleted, anonymized, or archived following the expiration of applicable retention periods.

Park10x uses commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

While we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

Personal information may be processed or stored in Canada, the United States, or other jurisdictions where our service providers maintain facilities or infrastructure. Storage and dissemination of personal information in Canada is restricted to only those server locations permitted by individual provincial privacy legislation.

Information if stored outside a user's home jurisdiction may be subject to lawful access by foreign courts, governments, or regulatory authorities in accordance with applicable laws.

Property managers, home owner associations and strata councils and the corporations directed by home owner association and the strata corporation members and other organizations using the Services are responsible for ensuring they have lawful authority to administer parking operations and collect or provide personal information in compliance with applicable laws.

They are also responsible for restricting access to authorized personnel and using the Services responsibly and lawfully. Park10x is not responsible for misuse of information by third parties acting outside authorized operational purposes.

Subject to applicable laws, individuals may request access to personal information held about them, request corrections to inaccurate information, or request deletion of information where legally permissible.

Certain information may need to be retained for operational, legal, contractual, security, or evidentiary reasons. Requests may require identity verification before processing.

Our websites and applications may use cookies, session technologies, and analytics tools to improve performance, functionality, reliability, and user experience.

Users may adjust browser settings to disable cookies, although certain features of the Services may not function properly as a result.

The Services are not intended for use by children under the age permitted by applicable law to drive a motor vehicle. Park10x does not knowingly collect personal information directly from children.

Our Services may contain links or integrations to third-party systems or websites. Park10x is not responsible for the privacy practices, content, or policies of third-party services. Users should review those policies independently.

Park10x may revise or update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised effective date.

Continued use of the Services following the posting of updates constitutes acceptance of the revised Privacy Policy.